Trinity Leisure Club
Frequently Asked Questions
1. What happened with the membership time I missed while the club was closed due to Covid?
All membership terms will be extended according to the time missed for example, 6 months membership was paid on 20th February 2020 the original renewal date of this membership was 20th August 2020. The club was closed from 13th March until the 10th July, 4 months, so the renewal date will be pushed out 4 months bringing the new renewal date to 20th December 2020.
2. My membership was up for renewal during the closure, what happens now?
Any remaining weeks or months of a membership term missed due to the closure will be added on from the 10th July 2020, reopen date. For example, 3 months membership paid on 30th January 2020, the original renewal date was 30th April 2020. The club closed on 13th March 2020, 7 weeks was remaining on the membership, which will restart on the 10th July 2020 bringing the new renewal date 28th August 2020.
3. My membership was due for renewal just before the 12th March 2020, can I renew now with the renewal quote I received by text?
Yes, all members who fell for renewal in the couple of weeks prior to closure will be sent another text, with a renewal quote. We would encourage members to renew their membership over the phone prior to arriving, or to pay with card at the counter to minimize contact at reception.
4. I pay my membership by direct debit what happens now?
All direct debits payments were ceased during the closure and will be reactivated when we reopen. The last payment taken from direct debit members accounts was Tuesday 24th February 2020, the next payment scheduled will be taken from direct debit members account is Tuesday 28th July 2020. There was no payment taken for 4 months March, April, May or June, for the 4 months closure. Direct Debit renewal dates remain the same and the normal direct debit policies still apply, for specific or individual direct debit enquiries contact Orla or Susan on 06741133 from Monday 13th July 2020.
5. I was paying my membership via part payment what happens now?
Part payment membership policy is pay half the day you join/renew and pay the remaining half within a month. For example, 6 months part paid on 6th March 2020, the balance was due by 6th April 2020 and original renewal date was 6th September 2020, with the closure the balance is now due on 31st July 2020 and the new renewal date is 30th December 2020. A text will be sent reminding you of part payment balance and due date.
6. Are all facilities in the club reopening?
We are aiming to have all facilities opened by Friday 10th July. The most recent update from the governing body has indicated all our facility services can resume including spa pool, sauna and steam room, once all regulations and requirements can be met. There are max capacity levels and time limits assigned to each of the above facilities which must be adhered to by all members. There will be specific cleaning protocols which clients must follow, pre and post sauna and steam room use. We recommend anyone looking solely for sauna and steam room should confirm with staff over the phone these facilities are open on the 10th July 2020. Phone lines open Tue 7th – Thur 10th July 11-2pm. 067-41133
7. I am not sure if I am ready to return to the club yet, can I put my membership on hold?
As per membership terms and conditions, each member is entitled to one uncertified suspension, minimum requirement for suspensions is one month. Any further suspensions require a medical cert. For further assistance in this matter please speak to Leisure Club managers Jenny or Orla.
8. Can I bring a guest with me to the club?
Upon reopening the leisure club is open to members and residents of the hotel only. This will be reviewed and updated on a weekly basis depending on usage levels.
9. I have guest passes that went out of date during the closure, what happens now?
Any vouchers that went out of date during the closure will be extended accordingly.
10. I am not a member of Trinity can I join up as a new member?
To cater for our current members under the new government guidelines, the membership will be closed. This will be reviewed on a weekly basis, so please leave your contact details with Leisure Club staff who will contact you once membership reopens.
11. Is it safe to use the club?
Trinity Leisure Club management and staff have been working hard behind the scenes to create a safe facility for our members to use. Management have undergone training in Infection Prevention and Control and all staff have undertaken Covid-19 return to work training. All areas of the club have been deep cleaned prior to reopening and social distancing guidelines and markings are displayed around the club, with reduced capacity levels in all areas. We have increased cleaning procedures and minimized contact points around the club.
12. How can I help as a member, to keep the club safe?
Members play an important role in helping us keep the club clean and safe to use. Please help us by following all the signage in relation to hand hygiene, cough etiquette, social distancing and cleaning protocols. We have set up several cleaning stations around the club for members to use before and after you use equipment or facilities, please, help us to help you by following these guidelines. Please do not use the facilities if you are feeling unwell or displaying any of the Covid-19 symptoms.
13. How will the booking system work?
There are 2 booking systems in place one for the gym and one for the pool. Booking slots are one hour long with 15 minutes break for cleaning. Before reopening all members will be sent a text with a link to the booking system. If you are a current member of Trinity and you have recently changed your mobile number or have not previously given it to us and would like to receive a text message please email your name and mobile number to email@example.com Alternatively, you can call 067-41133 and book your time slot with a staff member when phone lines are open. Full details of our booking system can be found on www.abbeycourt.ie
Register on our booking system can take place from Friday 3rd July, however, you will not be able to make bookings until Tuesday 7th July.
14. I am a full access member do I have to book my gym and pool session separately?
Yes, for social distancing reasons max capacity levels have been reduced in each area, meaning bookings must be made separately. It is possible to book the next time slot with staff in the club depending on the availability.
15. How many sessions can I book in a week?
Sessions can be booked up to 7 days in advance, for the initial few weeks of reopening members are asked not to book more the 3 sessions during peak times. Peak times are Monday – Friday 7am – 9am and 5pm-7pm. This will be reviewed on a weekly basis and will be updated depending on usage levels.
16. I am in the high-risk category, when can I use the club?
We recommend high-risk category members avoid the peak hours. There is a designated high-risk hour for our Over 70’s members, or members who fall into the high-risk category. Monday to Friday 12-1pm is the designated hours for our high-risk members and residents. During these hours' capacity levels will be reduced even more. Alternatively, you could discuss with staff other off-peak time slots that may suit you.
17. I want to use the facilities before going to work will I be able to shower?
We recommend members shower at home where possible however there are limited shower facilities available. Social distancing measuring and cleaning protocols must be followed by any member using the shower facilities. Please note under current government guidelines hair dryers and togs dryers will not be operating and shower curtains have been removed.
18. I am a resident staying in the hotel, when can I use the club?
Residents staying in the hotel and lodges can book their time slot with leisure club staff by dialing ext 444. We recommend residents arrive session ready and shower in their room afterwards. Towels are not available in the leisure club so you must bring your own from the room.
19. My gym programme is longer than 1 hour can I book two time slots in a row?
Depending on your programme, gym sessions can be extended on the day with staff if there is availability.
20. When are Aqua classes starting back?
Aqua classes will resume in September, new class policies will be implemented and numbers reduced. This must be adhered to by all members.
21. When are swimming lessons starting back?
We are currently updating our swimming lesson policies following Swim Ireland’s advice and new protocols. We will inform any swim lesson queries when details are finalised.
If you have any other questions that are not answered above please send them to firstname.lastname@example.org
We look forward to welcoming you back in the club!
Trinity Management & Staff